Take-in Procedures for a Watch Repair with David Christianson

This AWCI video takes the viewer through all phases of the "take-in procedure" for a watch repair. The viewer will learn the basic knowledge needed, how to give a fair assessment of a watch repair, and some well considered questions to ask the customer.  From filling out the job envelope/ticket to identifying the type of watch to pricing strategies, Mr. Christianson does an excellent job of covering all the bases. Most importantly he informs you of what types of services you can provide and what types of services should be passed on to the professional watchmaker. This video is a good tool for not only watch sales associates, but also for the watchmaker who wants to work with his trade accounts in order to minimize the number of jobs that need estimates. 1 hr. 10 mintues.